Please read the return policy thoroughly before making your purchase.

We want you to be happy with your purchases. Please contact us with any concerns you may have. Unfortunately we do not accept returns. Lush Locks hair extensions can be exchanged for a replacement within 10 days of receiving your order provided the following:

• The extensions must not have been worn or tried on, show no signs of having been worn, are in 'as new' condition and in the original packaging as delivered*. The hair can not be returned for exchange if it has been removed from the shipping card. This is very important as we are unable to accept opened or tampered packages due to sanitary reasons. We have packaged our items in a clear sleeve making it convenient for you to color check them without opening. If you are unsure about your color let us know; we are here to help you make your color choice!
• Please contact us requesting an exchange before sending back the hair extensions.  Include your name, order number, reason for exchange as well as requested replacement length, color and thickness. We want to be sure we have what you need in stock so as to not cause any inconvenience to you.
• We highly recommend shipping the extensions via insured mail as MPV  is not responsible for a lost package.
  

*NOTICE:  Federal law prohibits the return of human hair products that have been used and that includes opening or trying on the extensions.  Please be sure the color is correct before opening, trying  on or wearing the extensions.  (We know this is hard to resist). Used extensions can not be exchanged.  Please read the return policy thoroughly before making your purchase.

For all other products We offer a 14 day return policy. You are entitled to return your product(s) purchased within this time. If for any reason you are not satisfied with your product, you can return it to us for a full refund or exchange. We are unable to refund postage charges. Items not returned in original packaging may be subject to a repackaging fee.